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Do Slate High Protein Milk Shakes & Iced Coffees require refrigeration?Nope! Our Slate Cans do NOT require refrigeration and remain shelf-stable in your cabinet for months. But like most drinks, we strongly recommend drinking them cold for best taste.
Why are Slate High Protein Milk Shakes & Iced Coffees lactose free?Lactose is a sugar that 65% of the world has trouble digesting. The worst part? It can prevent us from enjoying some of our favorite foods and beverages. That's why all Slate Cans are 100% lactose free. So sit back and chug a Slate with a smile on your face.
Are Slate 20g High Protein Milk Shakes & Iced Coffees all-natural?Yes! Our High Protein Milk Shakes & Iced Coffees use all-natural ingredients, and contain nothing artificial. We also use a canning pasteurization technique that allows us to deliver products safely to your door WITHOUT refrigeration.
Where are Slate High Protein Milk Shakes & Iced Coffees located in retail stores?Every store is different, but Slate High Protein Milk Shakes & Iced Coffees can usually be found near the cold brew and canned beverage section. (Next to on-the-go coffees, shakes, etc.) To find out which stores near you carry Slate, check out our store locator!
Do Slate High Protein Nutrition Shakes require refrigeration?Nope! Our Slate Cans do NOT require refrigeration and remain shelf-stable in your cabinet for months. But like most drinks, we strongly recommend drinking them cold for best taste.
Why are Slate High Nutrition Shakes lactose free?Lactose is a sugar that 65% of the world has trouble digesting. The worst part? It can prevent us from enjoying some of our favorite foods and beverages. That's why all Slate Cans are 100% lactose free. So sit back and chug a Slate with a smile on your face.
How is there so much protein in Slate High Protein Nutrition Shake?We use an increased amount of our ultra-filtered skim milk protein base to achieve a higher protein content.
Do Slate Ultra Protein Shakes require refrigeration?Nope! Our Slate Cans do NOT require refrigeration and remain shelf-stable in your cabinet for months. But like most drinks, we strongly recommend drinking them cold for best taste.
Why are Slate Ultra Protein Shakes lactose free?Lactose is a sugar that 65% of the world has trouble digesting. The worst part? It can prevent us from enjoying some of our favorite foods and beverages. That's why all Slate Cans are 100% lactose free. So sit back and chug a Slate with a smile on your face.
How is there so much protein in Slate Ultra Protein Shakes?We use an increased amount of our ultra-filtered skim milk protein base to achieve a higher protein content.
Nutritional FactsYou can find nutritional information about our products here:https://slatemilk.com/pages/nutri-ingredients
IngredientsHIGH PROTEIN MILK SHAKES & ICED COFFEES
Classic Chocolate: Ultrafiltered Skim Milk Blend (Ultrafiltered Milk, Water), Less than 2% of Natural Flavors, Cocoa (Processed with Alkali), Cellulose Gel, Salt, Pectin, Tripotassium Citrate, Monk Fruit, Cellulose Gum, Stevia Leaf (Reb M), Lactase Enzyme, Vitamin A Palmitate, Vitamin D3.
Dark Chocolate: Ultrafiltered Skim Milk Blend (Ultrafiltered Milk, Water), Allulose, Less than 2% of Cocoa (Processed with Alkali), Cellulose Gel, Salt, Monk Fruit, Cellulose Gum, Lactase Enzyme, Vitamin A Palmitate, Vitamin D3.
Mocha Latte: Brewed Coffee (Water, Coffee), Ultrafiltered Milk, Less than 2% of Natural Flavors, Cocoa (Processed with Alkali), Cellulose Gel, Dipotassium Phosphate, Pectin, Monk Fruit, Salt, Cellulose Gum, Natural Caffeine, Stevia Leaf (Reb M), Lactase Enzyme,Vitamin A Palmitate, Vitamin D3.
French Vanilla: Ultrafiltered Skim Milk Blend (Ultrafiltered Milk, Water), Less than 2% of Natural Flavors, Salt, Pectin, Tripotassium Citrate, Cellulose Gel, Cellulose Gum, Monk Fruit, Stevia Leaf (Reb M), Lactase Enzyme, Vitamin A Palmitate, Vitamin D3.
Classic Strawberry: Ultrafiltered Skim Milk Blend (Ultrafiltered Milk, Water), Less than 2% of Natural Flavors, Salt, Pectin, Tripotassium Citrate, Cellulose Gel, Cellulose Gum, Monk Fruit, Beta Carotene (Natural Color), Stevia Leaf (Reb M), Lactase Enzyme, Vitamin A Palmitate, Vitamin D3.
Vanilla Latte: Brewed Coffee (Water, Coffee), Ultrafiltered Milk, Less than 2% of Natural Flavors, Salt, Pectin, Dipotassium Phosphate, Cellulose Gel, Cellulose Gum, Natural Caffeine, Monk Fruit, Stevia Leaf (Reb M), Lactase Enzyme, Vitamin A Palmitate, Vitamin D3.
Caramel Latte: Brewed Coffee (Water, Coffee), Ultrafiltered Milk, Less than 2% of Natural Flavors, Salt, Pectin, Dipotassium Phosphate, Cellulose Gel, Cellulose Gum, Natural Caffeine, Monk Fruit, Stevia Leaf (Reb M), Lactase Enzyme, Vitamin A Palmitate, Vitamin D3.
Sweet Cream Latte: Brewed Coffee (Water, Coffee), Ultrafiltered Milk, Less than 2% of Natural Flavors, Salt, Pectin, Dipotassium Phosphate, Cellulose Gel, Cellulose Gum, Natural Caffeine, Monk Fruit, Stevia Leaf (Reb M), Lactase Enzyme, Vitamin A Palmitate, Vitamin D3.
HIGH PROTEIN NUTRITION SHAKES
Milk Chocolate: Ultrafiltered Skim Milk Blend (Ultrafiltered Milk, Water), Less than 2% of Cocoa (Processed with Alkali), Natural Flavors, Cellulose Gel, Salt, Pectin, Tripotassium Citrate, Cellulose Gum, Stevia Leaf (Reb M), Sucralose, Lactase Enzyme, Vitamin A Palmitate, Vitamin D3.
ULTRA PROTEIN SHAKES
Chocolate: Ultrafiltered Skim Milk Blend (Ultrafiltered Milk, Water), Less than 2% of Natural Flavors, Cocoa (Processed with Alkali), Salt, Pectin, Tripotassium Citrate, Sucralose, Cellulose Gel, Cellulose Gum, Lactase Enzyme, Vitamin A Palmitate, Stevia Leaf (Reb M), Vitamin D3.
Vanilla: Ultrafiltered Skim Milk Blend (Ultrafiltered Milk, Water), Less than 2% of Natural Flavors, Salt, Pectin, Tripotassium Citrate, Sucralose, Cellulose Gel, Cellulose Gum, Lactase Enzyme, Vitamin A Palmitate, Stevia Leaf (Reb M), Vitamin D3.
Slate products do NOT use erythritol, correct?That is correct! Slate products do NOT use erythritol.
What are Net Carbs?Net carbs are the number of carbohydrates that are absorbed by your body.
When calculating net carbs, you subtract fiber and sweeteners like Allulose and Stevia from the total number of carbs, which is how our products are low carb and keto friendly.
How do Slate Cans have 0g added sugar?Slate Cans have 1g sugar and 0g added sugar. We filter out milk’s natural sugars (lactose) using a process called ultrafiltration. With this method we're able to create lower sugar, higher protein products.
Is Slate Kosher Certified?Yes, our Cans are kosher, classified as kosher by Orthodox Union! 😀
Is Slate gluten free?Yes! Slate is 100% gluten free.
Is Slate nut free?Yes, Slate is nut free!
Is Slate soy free?Yup! Our products are soy-free as well.
Are Slate products keto friendly?Yes! All Slate products have 1-3g net carbs depending on the flavor and are all keto-friendly.
Which Slate products contain caffeine?Our Mocha Latte, Vanilla Latte, Caramel Latte, and Sweet Cream Latte contain 175mg of caffeine.
What is ultrafiltration?Ultrafiltration is a process that filters out the lactose sugars found in milk. It also removes some water and allows us to create a more protein-packed, lower sugar product.
What is the source of protein in Slate products?The protein in our products is all natural from the milk itself! Due to the process of ultrafiltration, we are able to pack with protein without adding any external protein sources.
What is the shelf life?Slate Cans do NOT require refrigeration and remain shelf-stable in your cabinet for months. But like most drinks, we strongly recommend drinking them cold for best taste.
When you receive your package, feel free to check the expiration date at the bottom of the can.
Are Slate Cans Non-GMO?Yes! Our products do not contain any GMOs whatsoever.
Are Slate products hormone free?Yes! Slate products are hormone free and are tested for rBSTs.
Where do you deliver?We deliver nationwide to the United States.
How much does shipping cost?Slate offers FREE SHIPPING on continental US orders over $50. Orders under $50 in the continental US will be subject to a $4.99 shipping fee.
*Alaska and Hawaii require additional shipping charges.
How long does shipping take?Standard orders typically are delivered within 4-10 business days.
Are Slate Cans delivered cold?Nope! Our Slate Cans do NOT require refrigeration and remain shelf-stable in your cabinet for months. But like most drinks, we strongly recommend drinking them cold for best taste.
Do you ship to P.O. Boxes or FPO/DPO/APO addresses?We do not ship to P.O. Boxes or FPO/DPO/APO addresses.
What forms of payment do you accept?We accept: Visa, Mastercard, American Express, Apple Pay, Amazon Pay, Venmo, and Google Pay.
Do you offer special discounts?Yes! The best way to stay up-to-date with all of our promotions is to subscribe to our newsletter.
How can I cancel my subscription?You can cancel your subscription at any time directly from your account.
1. Log in to your account
On desktop, click the person icon in the top-right corner of the website. On mobile, tap the menu icon (three lines) in the top-left corner, then select Login at the bottom of the menu. How to Cancel Your Subscription…
2. Find your subscription
Once logged in, locate your active subscription and select View details. How to Cancel Your Subscription…
3. Select “Cancel”
From your subscription details, select Cancel in the top-right corner. How to Cancel Your Subscription…
4. Confirm your cancellation
A pop-up will appear. Select Cancel now at the bottom to complete the cancellation. You do not need to select a cancellation reason first. How to Cancel Your Subscription…
Once you complete these steps, your subscription will be canceled.
I can't access my accountSimply go to our login page, and enter your email to receive a login code. Once you sign into your account, you will be able to manage and view your subscription!
If you are still having issues please send us an email at drink@slatemilk.com and we will be happy to assist!
How can I pause my subscription?Login to your account and select “Manage Subscriptions.” You will then be able to select “Pause Subscription.”
If you are still having issues please send us an email at drink@slatemilk.com and we will be happy to assist!
My subscription is paused. How do I reactivate it?Login to your account and select "Activate Subscription" or send us an email to drink@slatemilk.com and we will be happy to assist!
How can I update my payment information?Login to your account. Click “Billing” → “Edit" and you will be able to add a new payment method to your account.
How do I skip my next order?Login to your account and select “Next Order.” You will have the ability to select “Send now,” “Skip,” or “Delay date.”
If you are still having issues please send us an email at drink@slatemilk.com and we will be happy to assist!
How can I update my address?Login to your account and select “Next Order” → “Edit Address.”
If your order has already been processed, there may be a small window to update the shipping address before it’s too far along in the fulfillment process. Please email us at drink@slatemilk.com as soon as possible, and our Customer Success team will do their best to assist. Please note that address changes cannot be guaranteed once an order has been processed.
If you are still having issues please send us an email at drink@slatemilk.com and we will be happy to assist!
How to Update Your Shipping FrequencyStep 1
Navigate to your account using the person icon in the top right-hand corner.
On mobile: Tap the menu icon (three lines) in the top left-hand corner.
Then tap Login at the bottom of the menu.
Step 2
Find your active subscription and click View details.
Step 3
Select More, then select Edit frequency.
Step 4
Choose your new delivery frequency from the drop-down menu. You can also pick a new next order date on the calendar. When you're done, select Confirm.
How to Edit the Items in Your SubscriptionStep 1
Navigate to your account using the person icon in the top right-hand corner.
On mobile: Tap the menu icon (three lines) in the top left-hand corner
Then tap Login at the bottom of the menu.
Step 2
Find your active subscription and click View details.
Step 3
Under the Products box, select Edit items.
Step 4
Use the – and + buttons to change the quantity of an item, or select Add to put a new product in your box. When you're done, select Save changes.
How to Edit Your Shipping AddressStep 1
Navigate to your account using the person icon in the top right-hand corner.
On mobile: Tap the menu icon (three lines) in the top left-hand corner
Then tap Login at the bottom of the menu.
Step 2
Find your active subscription and click View details.
Step 3
Scroll down to Shipping information and select Edit.
Step 4
Make your changes to your name, address, or phone number. When you're done, select Save.
How to Update Your Payment MethodStep 1
Navigate to your account using the person icon in the top right-hand corner.
On mobile: Tap the menu icon (three lines) in the top left-hand corner.
Then tap Login at the bottom of the menu.
Step 2
Find your active subscription and click View details.
Step 3
Scroll down to Billing and select Edit.
Step 4
In the Manage payment methods window, select Add new payment method.
Step 5
Enter your card number, expiry date, name on card, and CVV. When you're done, select Next.
Step 6
Add your billing information, then save your new card.
Note: Once your new card is added, you can choose which card is your primary payment method. Go back to Manage payment methods, select the card, and choose Set as primary.
Why aluminum cans?For the planet! According to The Aluminum Association, 75% of all aluminum ever produced is still being used today - so please recycle after chugging!
What is a plastic neutral company?Find out more about our Plastic Neutral Promise by clicking here!
How can I cancel my subscription?You can cancel your subscription at any time directly from your account.
1. Log in to your account
On desktop, click the person icon in the top-right corner of the website. On mobile, tap the menu icon (three lines) in the top-left corner, then select Login at the bottom of the menu. How to Cancel Your Subscription…
2. Find your subscription
Once logged in, locate your active subscription and select View details. How to Cancel Your Subscription…
3. Select “Cancel”
From your subscription details, select Cancel in the top-right corner. How to Cancel Your Subscription…
4. Confirm your cancellation
A pop-up will appear. Select Cancel now at the bottom to complete the cancellation. You do not need to select a cancellation reason first. How to Cancel Your Subscription…
Once you complete these steps, your subscription will be canceled.
My order has been stuck in transit, what should I do?If your order is stuck in transit, it could be due to delays with the carrier, such as severe weather. We recommend checking the tracking details to monitor your order's progress. If the issue persists, our team can investigate and prioritize your order to ensure it reaches you as swiftly as possible.
How do I address an issue where my discount code was not applied?If your discount code did not apply to your purchase, please reach out to us with your order number and the discount code you attempted to use.
What should I do if my order arrives damaged?If your shipment was damaged in transit, you will be required to submit photos in order to become eligible for reimbursement. Tell us your name, the order number, and which items you received. Our team will attempt to resolve the issue.
Can I return or exchange perishable items?Due to the perishable nature of our products, we are unable to accept returns or exchanges for refund.
How can I track my order?After your order has shipped, you will receive an email with tracking information. Please allow a short time for the tracking details to update once they've been provided by the carrier.
Why are Slate High Protein Milk Shakes & Iced Coffees lactose free?
Are Slate 20g High Protein Milk Shakes & Iced Coffees all-natural?
Where are Slate High Protein Milk Shakes & Iced Coffees located in retail stores?
Do Slate High Protein Nutrition Shakes require refrigeration?
Why are Slate High Nutrition Shakes lactose free?
How is there so much protein in Slate High Protein Nutrition Shake?
Do Slate Ultra Protein Shakes require refrigeration?
Why are Slate Ultra Protein Shakes lactose free?
How is there so much protein in Slate Ultra Protein Shakes?
Nutritional Facts
Ingredients
Slate products do NOT use erythritol, correct?
What are Net Carbs?
How do Slate Cans have 0g added sugar?
Is Slate Kosher Certified?
Is Slate gluten free?
Is Slate nut free?
Is Slate soy free?
Are Slate products keto friendly?
Which Slate products contain caffeine?
What is ultrafiltration?
What is the source of protein in Slate products?
What is the shelf life?
Are Slate Cans Non-GMO?
Are Slate products hormone free?
Where do you deliver?
How much does shipping cost?
How long does shipping take?
Are Slate Cans delivered cold?
Do you ship to P.O. Boxes or FPO/DPO/APO addresses?
What forms of payment do you accept?
Do you offer special discounts?
How can I cancel my subscription?
I can't access my account
How can I pause my subscription?
My subscription is paused. How do I reactivate it?
How can I update my payment information?
How do I skip my next order?
How can I update my address?
How to Update Your Shipping Frequency
Step 1
Navigate to your account using the person icon in the top right-hand corner.
On mobile: Tap the menu icon (three lines) in the top left-hand corner.
Then tap Login at the bottom of the menu.
Step 2
Find your active subscription and click View details.
Step 3
Select More, then select Edit frequency.
Step 4
Choose your new delivery frequency from the drop-down menu. You can also pick a new next order date on the calendar. When you're done, select Confirm.
How to Edit the Items in Your Subscription
Step 1
Navigate to your account using the person icon in the top right-hand corner.
On mobile: Tap the menu icon (three lines) in the top left-hand corner
Then tap Login at the bottom of the menu.
Step 2
Find your active subscription and click View details.
Step 3
Under the Products box, select Edit items.
Step 4
Use the – and + buttons to change the quantity of an item, or select Add to put a new product in your box. When you're done, select Save changes.
How to Edit Your Shipping Address
Step 1
Navigate to your account using the person icon in the top right-hand corner.
On mobile: Tap the menu icon (three lines) in the top left-hand corner
Then tap Login at the bottom of the menu.
Step 2
Find your active subscription and click View details.
Step 3
Scroll down to Shipping information and select Edit.
Step 4
Make your changes to your name, address, or phone number. When you're done, select Save.
How to Update Your Payment Method
Step 1
Navigate to your account using the person icon in the top right-hand corner.
On mobile: Tap the menu icon (three lines) in the top left-hand corner.
Then tap Login at the bottom of the menu.
Step 2
Find your active subscription and click View details.
Step 3
Scroll down to Billing and select Edit.
Step 4
In the Manage payment methods window, select Add new payment method.
Step 5
Enter your card number, expiry date, name on card, and CVV. When you're done, select Next.
Step 6
Add your billing information, then save your new card.
Note: Once your new card is added, you can choose which card is your primary payment method. Go back to Manage payment methods, select the card, and choose Set as primary.